Our office hours are 9am to 5pm Monday to Friday.  We are closed on public holiday

Yes with prior arrangement with your VA.  Please respect our boundaries.

During your handover meeting, we find out your preference and use that. 

We do use WhatsApp for group chats and will create two for your business.

• Office Chat - With you, Amanda, and your VA.

• Team Chat - For all your team to communicate with Amanda and your VA.

100% yes!  We serve clients from Whangarei, Northland, to Raumati Beach, Paraparaumu, and are well-equipped to provide local support tailored to your specific needs, regardless of your exact location within New Zealand.

All our virtual assistants at Virtual Coastie are based in New Zealand, with the current team situated in Auckland and Northland. We do not outsource tasks to international virtual assistants, so you can be assured that your VA is located in the same time zone as you. This ensures seamless communication and collaboration during your business hours, making it convenient for you to work closely with your virtual assistant. We take pride in having a local team of skilled professionals who are dedicated to providing you with top-notch virtual support tailored to your specific needs.

At Virtual Coastie, we primarily offer remote virtual assistant services, which means your assistant works from their own location, and most communication is done online or via phone. However, if you have specific needs or requests for in-person meetings or collaboration, you can discuss this with your virtual assistant. Some of our VAs may be available for in-person meetings depending on their location and your preferences. Please keep in mind that additional fees or travel expenses may apply if in-person meetings are arranged.

Our primary focus is to provide efficient and cost-effective virtual support to our clients, but we understand that there may be situations where in-person interaction is beneficial. Your assigned virtual assistant will work with you to find the most suitable communication and collaboration methods to meet your needs.

At Virtual Coastie, we focus on streamlining your admin processes to improve cash flow. We take care of invoicing, debt collection, and bank reconciliations, ensuring your invoices are sent out on time and followed up if unpaid. By managing your supplier invoices and payments, we help you stay on top of expenses, so there are no surprises. We also support job management through Fergus, making it easier to track costs, manage quotes, and ensure accurate billing. This way, you’ll have a clearer picture of your financials and more cash in the bank!

Outsourcing your admin tasks to a Virtual Assistant frees up your time to focus on what you do best—running your business. At Virtual Coastie, we handle the time-consuming stuff like invoicing, payroll, scheduling, and job management, so you can avoid admin overload and focus on growing your business. Plus, having an expert take care of these tasks means fewer mistakes, faster processing, and better cash flow. You’ll also have peace of mind knowing your admin is in good hands, letting you reclaim your evenings and weekends.